List of Publications

(Complete list)

Nikolay ANISIMOV

Table of contents

WHITE PAPERS AND ARTICLES IN INDUSTRIAL JOURNALS
JOURNAL PAPERS
CHAPTERS IN BOOKS
LIST OF REFEREED CONFERENCE PUBLICATIONS
LIST OF OTHER PUBLICATIONS
TECHNICAL REPORTS
PREPRINTS
THESIS'S
PATENTS
NOT PUBLISHED PAPERS


Some publications related to Petri Nets are listed in the Petri Nets Bibliography


WHITE PAPERS, ARTICLES IN INDUSTRIAL JOURNALS, AND BLOG POSTS

  1. Contact Center Agents as Media Channel: A new vision of roles of chatbots and agents in omnichannel contact centers. Contact Technology Labs. October 2017.
  2. Types of Interaction Routing: Known types of routing of customer interactions using in contact centers. Contact Technology Labs. September 20, 2017.
  3. Actors on Graph: A new formal model for specification and implementation contact center applications. Contact Technology Labs. September 15, 2017.
  4. Interactive Routing: How to create cloud contact center with NoACD/NoIVR technologies. Whitepaper. Contact Technology Labs. March 15, 2017.
  5. Text Analytics in Omnichannel Contact Centers, Bright Pattern, 2015.
  6. Predicting handle time, Bright Pattern, 2015.
  7. Reduction of Abandonment in Multi-Channel Environments. Fonolo blog, May 19, 2015
  8. What are Your Call Center Agents Focused On?, Whitepaper, Bright Pattern, 2015
  9. From Plain Telephony to a Rich Contact Experience. Call Center Times, February 3, 2015
  10. How to Keep Your Agents Really Busy. CRMXchange. December 2014.
  11. From Plain Telephony to a Rich Contact Experience. Contact Center Solutions Community. TMC Net, November 14, 2014
  12. How to Keep Your Agents Really Busy. TMC Net, October 9, 2014
  13. Social Interaction Routing. Whitepaper. Contact Technology Labs, June 6, 2014


JOURNAL PAPERS

  1. Anisimov N.A., Golenkov E.A., Kharitonov D.P. Compositional Petri Net Approach to the Development of Concurrent and Distributed Systems, Programming and Computer Software, 2001, Vol.27, No.6, pp.309-319. ISSN: 0361-7688.
    DOI Bookmark: 10.1023/A:1012758417962
    Also published in Russian in Programming Journal (Russia), No.6, 2001, pp.30-43 [PDF ]
  2. Anisimov N.A., Kovalenko A.A., Postupalsky P.A. The Specification of Multimedia Objects Using Compositional Petri Nets, Bulletin of the Far Eastern Branch of the Russian Academy of Sciences, No.4, pp.43-50, 1996, In Russian
  3. Anisimov N.A. An Algebra of Regular Macronets for Formal Specification of Communication Protocols.
    Computers and Artificial Intelligence, Vol. 10, pp.541-560 (1991). ISSN 0232-0274
  4. Anisimov N.A. Hierarchical Composition of Communication Protocols. Automation Control and Computer Science, Vol.24, No.1, pp.1-8, 1990 (Allerton Press Inc., N.Y., USA) ISSN:0146-4116
    csa.com - portal.acm.org
  5. Anisimov N.A. Formal Specification of Transport Service of Computer Networks based on Petri net theory. Problems of Information Systems, No.4, pp. 12-23, 1988, International Center of Scientific and Technical Information, Moscow (In Russian).
  6. Anisimov N.A., Buzin A.M., Golenkov E.A. Technological Principles for Design of Computer Network Software, USiM (Control systems and machines), No.4, pp. 86-91, 1988 (In Russian).
  7. Anisimov N.A. Formal Model for Design and Description of Communication Protocols Based on Petri Nets. Automation Control and Computer Science, Vol.21, No.6, pp.1-9, 1988 (Allerton Press Inc., N.Y., USA) ISSN:0146-4116
    portal.acm.org
  8. Anisimov N.A. Recursive Definition of Protocols based on Petri Net Theory. Automation Control and Computer Science, 1987, Vol.20, No.5, pp.1-4, 1987 (Allerton Press Inc., N.Y., USA) ISSN: 0146-4116
    csa.com - portal.acm.org
  9. Anisimov N.A. Algebra of Protocol Structures based on the Theory of Petri Nets. Automation Control and Computer Science, 1987, Vol.20, No.1, pp.6-12, 1987 (Allerton Press Inc., N.Y., USA) ISSN: 0146-4116
    Also published in Russian [ PDF ]
    csa.com - portal.acm.org
  10. Anisimov N.A., Perchuk V.L. Representation of Exchange Protocols and Finite Sequential Machines Using Petri Nets. Izvestia AN USSR. Technicheskaya Kibernetika, No.1, pp.74-80 (January, 1986), In Russian
    Second Edition: Sov. J. Comput. & Syst. Sci. (Allerton Press Inc., N.Y., USA), Vol. 24, No. 3, May-Jun, 1986, pp. 90-95, English translation.
    www.informatik.uni-hamburg.de


CHAPTERS IN BOOKS

  1. Anisimov N.A, Kovalenko A.A., Postupalski P.A., Vuong S.T. Application of Compositional Petri Nets and PN3-Tool to the Specification of Distributed Multimedia Objects. In: Advances in Distributed Multimedia Systems. Eds. S.K.Chang et al., 1999, World Scientific (Singapore), pp.99-116. ISBN 981-02-3560-7
  2. Anisimov N.A, Miloslavski A., Pogosyants G. Feature Interaction Problem in Computer Telephony Integration Systems. In: K. Kimbler, L. G. Bouma (Eds), Feature Interactions in Telecommunications and Software Systems V, IOS Press, 1998, pp.73-77, ISBN 90 5199 431 1
  3. Anisimov N.A. Postupalski. Verification of Communication Protocols Using Petri Nets. In: Mathematical Transactions, Vol.5, pp.24-42, Dalnauka (Vladivostok, 1998), In Russian.
    abstract
  4. Anisimov N.A et al. Using Graphical Language for programming AUV mission. In: Marine Technology, Iss.3, pp.24-42, Dalnauka (Vladivostok, 1998), In Russian
  5. Anisimov N.A., Kovalenko A.A., Insartsev A.V., Scherbatyuk A.Ph. A Graphical Environment for AUV Mission Programming. In: Marine Technology, Iss.1, pp.6-20, Dalnauka (Vladivostok, 1996), In Russian.
  6. Anisimov N.A., Koutny M. On Compositionality and Petri Nets in Protocol Engineering. In: Dembinski P., Sredniawa M. (Eds) Protocol Specification, Testing and Verification, XV. Chapman & Hall, pp.71-86, 1996. ISBN 0-412-71630-8
  7. Anisimov N.A. A Petri Net Entity as a Formal Model for LOTOS, a Specification Language for Distributed and Concurrent Systems. In: Parallel Computing Technologies, World Scientific, pp. 440-450 (Singapore, 1991).
  8. Anisimov N.A. An Algebra of Regular Macronets for Formal Specification of Communication Protocols. In: V. Kotov (Ed). Formal Models of Concurrent Computation, pp.62-68, 1988, Computing Center, Siberian Branch of the USSR Academy of Sciences, Novosibirsk. (In Russian).
  9. Anisimov N.A. On the Problem of Protocol Analysis Defined by Petri nets. In: System Programming and Automatization in Research Work, pp.5-12, 1988, Far East Branch of the USSR Academy of Sciences, Vladivostok. (In Russian)
  10. Anisimov N.A., Golenkov E.A., Vinogradov V.V. Organization of Transport Service for ES* Computer. In: System Software for Automation of Research, 1986, pp. 22-27, Far-East Research Center, USSR Academy of Sciences, Vladivostok.
  11. Anisimov N.A. Formal Definition of Transport Protocol Using Petri Net Theory, In: System Software for Automation of Research, 1986, pp.27-36, Far-East Research Center, USSR Academy of Sciences, Vladivostok.
  12. Anisimov N.A., Golenkov E.A. On Implementation of Transport Level for Computer Network, Applied Informatics, Iss.2, pp. 184–194, 1983, In Russian.
  13. Anisimov N.A., Gerasimov V.V., Golenkov E.A. A Message Passing Between OS ES* Tasks, Applied Informatics, Iss.2, pp. 78-82, 1982, In Russian.


LIST OF REFEREED CONFERENCE PUBLICATIONS

  1. Nikolay Korolev, Herbert Ristock, Nikolay Anisimov. Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment. In: Hassan Rajaei, Gabriel A. Wainer, Michael J. Chinni (Eds). Proceedings of the 2008 ACM Spring simulation multiconference (SpringSim'08). 2008 Business and industry symposium (BIS'08). April 14 -17, 2008, Ottawa, Canada, pp. 249-255, ACM Press (New York, NY, USA), ISBN: 1-56555-319-5
    DOI Bookmark: http://doi.acm.org/10.1145/1400549.1400583
  2. Nikolay Anisimov, Brian Galvin, Herbert Ristock. XML-Based Multimodal Interaction Framework for Contact Center Applications. Proceedeings of the 16th International World Wide Web Conference (WWW 2007), Banff, Alberta, Canada, May 8-12, 2007, pp. 1349-1350. ACM Press (New York, NY, USA), ISBN: 978-1-59593-654-7
    DOI Bookmark: http://doi.acm.org/10.1145/1242572.1242845
  3. Nikolay Anisimov, Brian Galvin, Herbert Ristock. XML based Framework for Contact Center Applications. In: Filipe J. et al (Eds). Proceedeings of 3rd International Conference on Web Information Systems and Technologies (WEBIST 2007), Barcelona, Spain, 3-6 March, 2007. Vol. 1, pp.443-450. ISBN: 978-972-8865-77-1.
  4. Nikolay Anisimov, Brian Galvin, Herbert Ristock. Comprehensive XML for Contact Center. In: P. Isaias et al (Ed.) Proceedings of the IADIS international conference WWW/Internet 2006 (Murcia, Spain, 5 - 8 October, 2006), Vol.2, pp.294-299. ISBN: 972-8924-19-4.
  5. A.Miloslavsky, V.Antonov, L.Yegoshin, S.Shkrabov, J.Boyle, G.Pogosyants, N.Anisimov. Third-party Call Control in H.323 Networks – A Case Study. In: P. Lorenz (Ed.) Networking - ICN 2001. First International Conference, Colmar, France, July 9-13, 2001, Proceedings, Part II. Lecture Notes in Computer Science, Vol.2094, Springer Verlag, pp.559-569. ISBN: 3-540-42303-6
  6. A.Miloslavsky, V.Antonov, L.Yegoshin, S.Shkrabov, J.Boyle, G.Pogosyants, N.Anisimov. Third-party Call Control in VoIP Networks for Call Center Applications. In: Proceedings of IEEE Intelligent Network Workshop 2001 (IN'2001), May 6-9, 2001, Boston, MA, USA, pp.161-167. ISBN 0-7803-7047-3.
  7. Anisimov N.A, Kishinski K.P., Miloslavski A. Formal Model, Language and Tool for Design Agent's Scenarios in Call Center Systems. In: Proceedings of the 32nd Hawaii International Conference on System Sciences, Volume 8, pp.8017 (Hawaii, USA, January 4-8,1999). IEEE Computer Press.
    DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.1999.773047
  8. Anisimov N.A, Kishinski K.P., Miloslavski A. An Approach to Design Distributed CTI Applications Using Petri Nets: An Example of a Call Center. In: Proceedings of 1998 IEEE International Conference on Systems, Man, and Cybernetics, Vol.1, pp. 238-243 (San Diego, CA, October 11-14, 1998).
    IEEE Xplore
  9. Anisimov N.A, Kishinski K.P., Miloslavski A. The Formal Representation of Call Processing in Call Canters Using a Petri Net Approach, In: W.v.d.Aalst (Ed), Proceedings of the workshop on Workflow Management: Net-based Concepts, Models, Techniques, and Tools, Computer Science Report 98/07, Eindhoven University of Technology, 1998, pp.165-177.
  10. Anisimov N.A., Kovalenko A.A., Postupalsky P.A. Vuong S.T. Specification of distributed Multimedia Objects Using Petri Nets: A Compositional Approach, In: Proceedings of the Workshop "Multimedia and Concurrency", International Conference on Application and Theory of Petri Nets, pp. 73-87 (Tolouse, France, June 1997).
  11. Anisimov N.A., Kovalenko A.A., Tarasov G.V., Inzartsev A.V., Sherbatyuk A. Ph. A Graphical Environment for AUV Mission Programming and Verification. In: Proceedings of the 10th International Symposium on Unmanned Untethered Submersible Technology, pp. 394-405, (New Hampshire, USA, September 7-10, 1997).
  12. Anisimov N.A., Kovalenko A.A., Postupalsky P.A. Vuong S.T. Application of Compositional Petri Nets in the Specification of Multimedia Objects. In: Proceedings of the Fourth Pacific Workshop on Distributed Multimedia Systems (DMS'97), pp.52-59, Knowledge Systems Institute (Vancouver, Canada, July 23-25, 1997).
  13. Anisimov N.A, Kishinski K.P., Miloslavski A. Petri Net Based Model for Design of CTI-applications, In: Proceedings of the IEEE-SMS Symp. on Discrete Events and Manufacturing Systems, CESA'96 IMACS Multiconference “Computational Engineering in Systems Applications”, pp.686-691 (Lille, France, July 9-12, 1996). ISBN 2-9502908-7-6
  14. Anisimov N.A, Kishinski K.P., Miloslavski A, Postupalski P.A. Macroplases in High Level Petri Nets: Application for Design Inbound Call Center, In: Proceedings of the Int. Conference on Information Systems Analysis and Synthesis (ISAS'96), pp.153-160 (Orlando, Florida, USA, July 22-26, 1996).
  15. Anisimov N.A., Kovalenko A.A., Postupalsky P.A. Vuong S.T. Compositional Approach to the Specification of Multimedia Objects Using Petri Nets. In: Proceedings of the First IEEE Annual Conf. on Emerging Technologies Applications in Communications (etaCOM'96), pp.38-41, IEEE Computer Society Press (Portland, OR, May 6-10, 1996). ISBN: 0-8186-7585-3.
    DOI: 10.1109/ETACOM.1996.502473 IEEE Xplore
  16. Kovalenko A.A., Anisimov N.A. AUV Mission Specification by Means of Compositional Petri Nets, In: Abstracts of the 14th Conference On Robotic Society of Japan, pp.99-100 (Niigata, Japan, October, 1996).
  17. Anisimov N.A., Kovalenko A.A. Asynchronous Composition of Petri Nets Via Places, In: Proceedings of the Andrei Ershov Second International Memorial Conference on Perspectives of System Informatics, pp.214-219 (Novosibirsk, June 25-28, 1996).
  18. Anisimov N.A., Kovalenko A.A., Towards Petri Net Calculi based on Synchronization via Places. In: Proceedings of the First IEEE Aizu International Symposium on Parallel Algorithms / Architecture Synthesis, pp.264-270, IEEE Computer Society Press (Aizu-Wakamatsu, Japan, March 15-17, 1995). DOI: 10.1109/AISPAS.1995.401330
  19. Anisimov N.A., Kovalenko A.A., Postupalsky P.A., Kharitonov D.I. Compositional Petri Net Environment for Specification of Communication Protocols (Abstract), In: Proceedings of the IFIP WG 6.1 15 Int. Symp. On Protocol Specification, Testing and Verification, p.462 (Warsaw, Poland, June 13-16, 1995)
  20. Anisimov N.A., Kovalenko A.A., Postupalsky P.A. PN3-Editor: Compositional Petri Net Editor for Protocol Specification. In: Proc. of the 3rd IEEE International Workshop on Modeling, Analysis, and Simulation of Computer and Telecommunication Systems (MASCOTS'95), pp.325-328, IEEE Computer Society Press (Durham, NC, USA, January 18--20, 1995)
    DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MASCOT.1995.378669
  21. Anisimov N.A., Kovalenko A.A., Postupalsky P.A Compositional Petri Net Environment. In: Proceedings of the 1994 IEEE Symposium on Emerging Technologies & Factory Automation (SEIKEN Symposium) – Novel Disciplines for the Next Century (ETFA'94), pp.420-427 (Tokyo, November 6 - 10, 1994)
    IEEE Xplore
    Digital Object Identifier: 10.1109/ETFA.1994.401981
  22. Anisimov N.A. A Disabling of Event Structures. In: Lecture Notes in Computer Science, Vol. 694, Proceedings of the 5th International PARLE Conference on Parallel Architectures and Languages Europe pp.724-728, Springer-Verlag, (1993).
    portal.acm.org
  23. Anisimov N.A., Kovalenko A.A., Postupalski P.A. Two-Levels Formal Model for Protocol Specification Based on Petri Nets. In:. Proceedings of the IFIP TC6 Int. Symp. “Network Information Processing Systems”, pp.143-154 (Sofia, Bulgaria, October 12-14, 1993)
  24. Anisimov N.A., Kovalenko A.A., Postupalsky P.A., Simanchuk A.S. Graphical Editor of Computer Networks Protocols Based on Petri Nets. In: Proceedings of the 17th Intern. School on Computer Networks, Vol.2, pp.3-8 (Alma-Ata, 1992), In Russian.
  25. Anisimov N.A., Kovalenko A.A., Postupalsky P.A., Simanchuk A.S. Computer-Aided Tools for Specification of protocols Based on Petri Nets. In: Abstracts of V Workshop on Distributed Systems: SDS-92, (September 7-11, 1992, Kaliningrad).
  26. Anisimov N.A., Kovalenko A.A., Postupalsky P.A., Simanchuk A.S. A Graphical Petri Net Based Editor for Visualization of Distributed and Parallel Systems. Lecture Notes in Computer Science, Vol. 631, Proceedings of the Second Joint International Conference on Vector and Parallel Processing: Parallel Processing. pp. 847-848, Springer-Verlag, 1992.
    portal.acm.org
  27. Anisimov N.A. A Notion of Entity Based on Petri Nets. In: Proceedings of the 1991 IFAC Workshop on Discrete Event System Theory and Applications in Manufacturing and Social Phenomena, pp.142-147, International Academic Publisher (Shenyang, P.R.China, June 25-27, 1991)
  28. Anisimov N.A. Definition of LOTOS by Means of Petri Nets. In: Proceedings of the 16th All-Union School on Computer Networks, Vol.2, pp.119-124 (Moscow, 1991), In Russian
  29. Anisimov N.A., Golenkov E.A., Kishinsky K.P., Kovalenko A.A. A Graphical LOTOS Based on Petri Nets and Specification Tools. In: Abstracts of the International Conference ``Software Engineering of 90s", pp.77-78, (Kiev, May 14-17, 1991)
  30. Anisimov N.A. Definition of LOTOS by Means of Petri Nets. In: Proceedings of the 16th All-Union School on Computer Networks, Vol.2, pp.119-124 (Moscow, 1991), InRussian
  31. Anisimov N.A. On Using the State Operator in LOTOS. In: Proceedings of IV Intern. Conference on Local Area Networks: LOCNET’90, pp.287-291 (Riga, October 9-11, 1990), In Russian
  32. Anisimov N.A., Novitski A.Yu. On Protocol Verification Based on Bisimulation Equivalence of Petri Nets. In: Proceedings of VI All-Union Conference on Packet Commutation Networks: COMPACK’89, pp. 222-226 (Riga, September 24-26, 1989), In Russian.
  33. Anisimov N.A. A Petri Net Model of LOTOS, A Protocol Specification Language. In: Proceedings of the Intern. Conference Computers'89, pp. 184-197 (Bratislava, Czechoslovakia, September 5-8, 1989)
  34. Anisimov N.A. Recursive Definition of a Protocol Hierarchy based on Petri Nets, In: Proceedings of the 14th All Union School-Seminar on Computer Networks, Vol.2, pp. 101-106, (Minsk, October, 1989), In Russian.
  35. Anisimov N.A. Theoretical Foundations of Computer Aided Protocol Design. In: Proceedings of All-Union Conference on Territorial Heterogeneous Computer Networks, Vol.2, pp.110-112 (Novosibirsk, November 2-4, 1988), In Russian.
  36. Anisimov N.A. Petri Nets as a Formal Model for Estelle and LOTOS, in: Proceeding of the All-Union Conference on Local Area Nets: LOCNET'88, Vol.1, pp. 6-10, (Riga October 25-27, 1988), In Russian.
  37. Anisimov N.A. A Formal Model of LOTOS based on Petri Net Theory, In: Proceedings of the 13th All-Union School-Seminar on Computer Networks, Vol.2, pp. 34-39, (Alma-Ata, October, 1988), In Russian.
  38. Anisimov N.A., Buzin A.M., Golenkov E.A. On Automation of Design of Computer Network Software. In: Proceedings of the 12th All-Union Seminar on Computer Networks, Vol. 2, pp. 36-41 (Odessa, October, 1987), In Russian
  39. Anisimov N.A. On Verification Protocols Defined by Petri Nets. In: Proceedings of the 12th All-Union Seminar on Computer Networks, Vol. 2, pp. 31-35 (Odessa, October, 1987), In Russian
  40. Anisimov N.A. On Formalization of Protocol Hierarchy Based on Theory of Petri Nets, . In: Proceedings of V All-Union Conference on Packet Commutation Networks: COMPACK’87, Vol. I, pp. 228-232 (Riga, October 27-29, 1987), In Russian.
  41. Anisimov N.A. Formalization of Computer Network Service Using Algebraic Approach. In: Proceedings of the 11th All-Union Seminar on Computer Networks, Vol. 2, pp.14-19 (Riga, October, 1986), In Russian
  42. Anisimov N.A. Algebraic Approach to Formalization and Verification of Protocol Structures using Petri Net Theory. In: Proceedings of IV All-Union Conference on Packet Commutation Networks: COMPACK’85, Vol. I, pp.158-163 (Riga, October 15-17, 1985), In Russian.
  43. Anisimov N.A., Golenkov E.A. Application of Petri Nets for Formal Description of Transport Service, In: Proceedings of 3rd All-Union Conference on Packet Commutation Networks: COMPACK’83, Vol. I, pp.76-88 (Riga, September 1983), In Russian.
  44. Anisimov N.A., Blomroz V.K., Gerasimov V.V., Morozenko A.V. On Experimental Part of Computer Network. In: Proceedings of the 6th All-Union school-seminar on Computer Networks, Vol. III, pp.72-75 (Vinnitsa, October, 1981). In Russian.
  45. Anisimov N.A., Gerasimov V.V., Golenkov E.A. Architecture and Some Implementation Issures of Transport Level in Computer Network. In: Proceedings of the 6th All-Union school-seminar on Computer Networks, Vol. III, pp.78-81 (Vinnitsa, October, 1981). In Russian.
  46. Anisimov N.A., Gerasimov V.V., Golenkov E.A. A Synchronization Between User Processes and Transport Station in Computer Network. In: Proceedings of the 5th All-Union School-Seminar on Computer Networks, Vol. III, pp.11-13 (Vladivostok, September, 1980). In Russian
  47. Anisimov N.A., Blomroz V.K., Gerasimov V.V., Golenkov E.A. A Link Protocol for Communicating Between Commutation Computer and Host Computer. In: Proceedings of the 5th All-Union School-seminar on Computer Networks, Vol. III, pp.8-10 (Vladivostok, September, 1980). In Russian


LIST OF OTHER PUBLICATIONS

  1. Anisimov N.A., Melnikov V.E., Kharitonov D.I. Design of Program for AUV using Graphical Language Environment. In: Proc. Spesial Conf. Organizational Structures, Managment, Simulation of Buisiness Sectors and Systems, the International Federation of Operational Research Societies, September 1-12, 1998, Kaunas, Lithuania
  2. Anisimov N.A., Golenkov E.A., Kovalenko A.A., Novitskaya S. A. Hypertext Information System of FEB RAS In: Proc. Special Conf. Organizational Structures, Managment, Simulation of Business Sectors anf Systems, the International Federation of Operational Research Societies, September 10-12, 1998, Kaunas, Lithuania.
  3. Kharitonov D., Anisimov N. On Application of Coloured Petri Nets to Compositional Approach. In: Proceedings of the Conference "Youth and Scientific and Technical Progress". Part I. 1998, pp. 148-150. Far East Branch of the Russian Academy of Scences, Vladivostok. In Russian.
  4. Anisimov N.A., Melnikov V.E. Postupalski P.A., Kharitonov D.I. PN3-Tool: An Environment for Diesign and Verification of Distributed Protocols based on Compositional Petri Nets. In: Abstracts of 3rd Siberian Congress on Applied and Industrial Mathematics (INPRIM'98). Part V, 1998, pp.67-68. Institute of Mathematics, Siberian Branch of the Russian Academy of Scences, Novosibirsk. In Russian.
  5. Anisimov N.A., Kovalenko A.A., Postupalsky P.A., Kharitonov D.I. Volokh A.F. Modeling and Verification of Communication Protocols Using Petri Nets. In: Abstracts of Pacific Int. Conf. on Mathematical Modeling and Cryptography (PMMC-95), p.12, (Vladivostok, August 13-20, 1995).
  6. Anisimov N.A., Golenkov E.A. On Technology for Design of Computer Network Software. In: Abstracts of II All-Union Conference on Programming Technology, pp. 92-94 (Kiev, November 18-21, 1986), In Russian
  7. Anisimov N.A. et al. Computer Network Software for ES* and SM Computers, State Fund for Algorithms and Programs, No.II007470, 1984, Algorithms and Programs, No.2, p.2. In Russian.


REPORTS

  1. Anisimov N.A., Koutny M. Compositional Petri Nets in Protocol Engineering, Technical Report No.575, School of Computing Science, University of Newcastle upon Tyne, UK (February, 1997).
    www.cs.ncl.ac.uk
  2. Semenov, A., Yakovlev A. and Anisimov, N.A. Specification and Verification of a Self-Timed Token Ring Protocol. Technical Report No.516, 1995, School of Computing Science, University of Newcastle upon Tyne, UK.
    www.cs.ncl.ac.uk
  3. Anisimov N.A. (Ed) Research and Development Methods for Analysis and Synthesis of Computer Network Protocols, Technical Report No. 01.9.10016815, 1996, Institute for Automation and Control Processes, Vladivostok, In Russian
  4. Anisimov N.A. (Ed) Research and Development of Methods for Analysis and Verification of Distributed systems Protocols. Technical Report No. 01.9.10026405, 1994, Institute for Automation and Control Processes, Vladivostok, In Russian
  5. Anisimov N.A., Golenkov E.A., Novitski A.Yu, Kovalenko A.A. Methods of Formal Specification and Analysis of Communication Protocols, In: Development of Methods for Design of Computer Network Software, Technical Report No. 01.86.0107742, 1990, Institute for Automation and Control Processes, Vladivostok, In Russian
  6. Anisimov N.A. An Algebra of Protocol Structures Based on Petri Net Theory, In: Automation of Research Work Using Heterogeneous Computer Network, Technical Report No. 81055372, 1985, Institute for Automation and Control Processes, Vladivostok. In Russian.
  7. Anisimov N.A., Vinogradov V.V., Kishinski K.P. Research and Development of Formal Model for Protocol Theory, In: Development of Methods for Design of Computer Network Software, Technical Report No. 01.86.0107742, 1988, Institute for Automation and Control Processes, Vladivostok. In Russian
  8. Anisimov N.A. Formal Model of Transport Level of Open Systems, In: Automatization of Research Work Using Geterogeneous Computer Network, Technical Report No. 81055372, Chapter 1, 1984, Institute for Automation and Control Processes, Vladivostok. In Russian
  9. Anisimov N.A., Vinogradov V.V. Transport Interface of Computer network. In: Automatization of Research Work Using Geterogeneous Computer Network, Technical Report No. 81055372, Part.V, Chapter 1, 1983, Institute for Automation and Control Processes, Vladivostok. In Russian
  10. Anisimov N.A. Transport Service. In: Automatization of Research Work Using Geterogeneous Computer Network, Technical Report No. 81055372, Part.2, 1982, Institute for Automation and Control Processes, Vladivostok. In Russian


PREPRINTS

  1. Anisimov N.A. A Notion of Petri Net Entity for Communication Protocol Design. Preprint, 1989, Institute for Automation and Control Processes, Vladivostok [ abstract ]
  2. Anisimov N.A., Perchuk V.L. Formalization of Communication Protocols Using Sequential Automata and Petri Nets, Preprint No.117, 1984, Institute for Automation and Control Processes, Vladivostok. In Russian
  3. Anisimov N.A. Methods of Formal Specification, Verification and Implementation of Network protocols Using the Theory of Petri Nets, Preprint No.118, 1984, Institute for Automation and Control Processes, Vladivostok. In Russian
  4. Anisimov N.A. Means for Formal Specification of Computer Network Protocols and Services Using Petri Nets, Preprint No.103, 1983, Institute for Automation and Control Processes, Vladivostok. In Russian
  5. Anisimov N.A., Gerasimov V.V. Implementation of Transport Station for OS ES* in Computer Network, Preprint No.117, 1981, Institute for Automation and Control Processes, Vladivostok. In Russian
  6. Anisimov N.A., Gerasimov V.V. Message Transmission Between OS ES* Tasks, Preprint No.4, 1980, Institute for Automation and Control Processes, Vladivostok. In Russian


THESIS'S

  1. Anisimov N., (1995). Compositional Methods for Communication Protocol Design based on Petri Nets, Unpublished Doctoral Dissertation, Institute for Automation and Control Processes, Russian Academy of Sciences, In Russian.
  2. Anisimov N., (1986). Design of Computer Network Software based on the Petri Net Theory, Unpublished Ph.D. Dissertation, Moscow Physical Institute of Technology and Institute for Automation and Control Processes, Russian Academy of Sciences. In Russian.
  3. Anisimov N., (1980). Design and Implementation of Transport Level of computer networks, Unpublished Masters thesis, Moscow Physical Institute of Technology. In Russian.


PATENTS

All patents were prepared within Genesys Telecommunication Labs, Inc., Five9, Inc., Bright Pattern, Inc. or independently.
Some US patents and patent applications were also resubmitted in Europe, Japan, and China.

Issued US patents

  1. US Patent No. 10,289,389.Automated Call Center Software Build Generator, .
    (With Petr Makagon, Andriy Ryabchun)
    [A continuation of U.S. patent application Ser. No. 14/846,705...]
    May, 14, 2019 (Filed: October 3, 2016).
  2. US Patent No. 10,277,742. System and methods for scheduling and optimizing inbound call flow to a call center
    (with Sergey Fedorov, Herbert Ristock)
    [A continuation of U.S. patent application Ser. No. 14/308,668]
    April 30, 2019 (Filed: January 23, 2017).
  3. US Patent No. 10,250,750. Method and system for integrating an interaction management system with a business rules management system
    (with Yevgeniy Petrovykh, Mark Scott)
    [ A continuation of U.S. patent application Ser. No. 15/397,661]
    April 2, 2019 (Filed: February 8, 2018).
  4. US Patent No. 10,218,848. Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center.
    (with Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andrey Ryabchun)
    [Continuation of U.S. Ser. No. 12/119,843, filed May 13, 2008]
    February 26, 2019 (Filed: September 4, 2014)
  5. US Patent No. 10,171,655. Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information.>
    (with Vladimir Mezhibovsky, Brian Galvin)
    [Continuation of U.S. patent application Ser. No. 13/625,566]
    January 1, 2019 (Filed: July 10, 2015).
  6. US Patent No. 10,097,689. System and methods for integrating short message service messaging with contact center applications ,
    (With Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    [Continuation of U.S. application Ser. No. 14/161,602]
    October 9, 2018 (Filed: September 30, 2016).
  7. US Patent No. 9,924,038. Method and system for integrating an interaction management system with a business rules management system.
    (With Yevgeniy Petrovykh, Mark Scott )
    [Continuation of U.S. Pat. No. 9,538,010]
    March 20, 2018 (Filed: January 3, 2017).
  8. US Patent No. 9,854,006. System and Methods for Improving Interaction Routing Performance.
    (with Vyacheslav Sayko, Vitaliy Teryoshin)
    December 26, 2017 (Filed: September 4, 2014)
  9. US Patent No. RE46,538. Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center.
    (with Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andrey Ryabchun)
    September 5, 2017 (Filed: December 19, 2014?)
  10. US Patent No. RE46,521. Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center.
    (with Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andrey Ryabchun)
    August 22, 2017 (Filed: December 19, 2014)
  11. US Patent No. 9,654,634.Management of Transaction Routing to Enterprise Agents,
    (With Sergey Fedorov, Herbert Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts )
    May 16, 2017 (Filed: April 21, 2009).
  12. US Patent No. RE46,387. Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center.
    (with Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andrey Ryabchun)
    May 2, 2017 (Filed: December 15, 2014)
  13. US Patent No. 9,553,988. System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center,
    (With Sergey Fedorov, Herbert Ristock)
    [Continuation of U.S. patent application Ser. No. 12/540,607]
    January 24, 2017 (Filed: June 18, 2014).
  14. US Patent No. 9,553,755. Method for Implementing and Executing Communication Center Routing Strategies Represented in Extensible Markup Language.
    (With David Anderson, Colin Leonard, Yi Zhang, Herbert Ristock, Petr Makagon, Vitaliy Teryoshin)
    [Continuation of U.S. Pat. No. 7,907,598]
    January 24, 2017 (Filed: March 10, 2011)
  15. US Patent No. 9,538,010. Method and system for integrating an interaction management system with a business rules management system.
    (With Yevgeniy Petrovykh, Mark Scott )
    [Continuation of U.S. Pat. No. 9,083,802]
    January 3, 2017 (Filed: July 10, 2015).
  16. US Patent No. 9,519,906. Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance.
    (With Mark Scott, Yevgeniy Petrovykh, Yi Chang)
    December 13, 2016 (Filed: December 19, 2008).
  17. US Patent No. 9,462,435. System and methods for integrating short message service messaging with contact center applications ,
    (With Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    [Divisional of 12/482,745]
    October 4, 2016 (Filed: January 22, 2014).
  18. US Patent No. 9,459,841. Automated Call Center Software Build Generator,
    (With Petr Makagon and Andriy Ryabchun)
    [Continuation of US Patent No.9,128,802]
    October 4, 2016 (Filed: September 4, 2015).
  19. US Patent No. RE46,153.Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment,
    (With Petr Makagon and Andriy Ryabchun)
    September 20, 2016 (Filed: December 19, 2014).
  20. US Patent No. 9,128,802. Automated Call Center Software Build Generator,
    (With Petr Makagon and Andriy Ryabchun)
    [Continuation of US Patent]
    September 8, 2015 (Filed: September 30, 2010).
  21. US Patent No. 9,083,802. Method and system for integrating an interaction management system with a business rules management system,
    (with Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    Patent Application No. 20140119535.
    [Continuation of U.S. Pat. No. 8,654,963]
    July 14, 2015 (Filed: January 7, 2014).
  22. US Patent No. 9,082,109. Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information.>
    (with Vladimir Mezhibovsky, Brian Galvin)
    [Continuation of U.S. Pat. No. 8,275,647]
    July 14, 2015 (Filed: January 24, 2013).
  23. US Patent No. 9,008,075. System and Methods for Improving Interaction Routing Performance.
    (with Vyacheslav Sayko, Vitaliy Teryoshin)
    April 14, 2015 (Filed: December 22, 2008)
  24. US Patent No. 9,002,920. Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center.
    (with Vladimir Deryugin, Patrick Giacomini, Petr Makagon, Andrey Ryabchun)
    [Continuation of U.S. Pat. No. 7,373,405]
    April 7, 2015 (Filed: September 4, 2014)
  25. US Patent No. 8,948,373. System and Methods for Outbound Dialing in Multi-Campaign and Blended Environment of Virtual Contact Center,
    (with Dmitry Spasibenko, Sam Shkrabov, David Van Everen).
    [Continuation of US Pat. No. 8,699,699]
    February 3, 2015 (Filed: February 20, 2014).
  26. US Patent No. 8,792,632. System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center,
    (with Sergey Fedorov, Herbert Ristock)
    July 29, 2014 (Filed: August 13, 2009).
  27. US Patent No. 8,718,690.. System and Methods for Integrating Short Message Service Messaging with Contact Center Applications,
    (with Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    [Continuation of US Pat. No. 8,229,484]
    May 6, 2014 (Filed: June 29, 2012).
  28. US Patent No. 8,699,699. System and Methods for Outbound Dialing in Multi-Campaign and Blended Environment of Virtual Contact Center,
    (with Dmitry Spasibenko, Sam Shkrabov, David Van Everen).
    April 15, 2014 (Filed: December 24, 2010).
  29. US Patent No. 8,654,963.. "Method and System for Integrating an Interaction Management System with a Business Rules Management System".
    (with Yevgeniy Petrovykh, Mark Scott)
    February 18, 2014 (Filed: December 19, 2008).
  30. US Patent No. 8,582,752.. "System and Method for Optimal Outbound Dialing in Virtual Contact Center",
    (with Dmitry Spasibenko, Sam Shkrabov, David Van Everen).
    November 12, 2013 (Filed: December 23, 2010)
  31. US Patent No. 8,411,844.. "Method for Controlling Abandonment Rate in Outbound Campaigns",
    (with Dmitry Spasibenko, Sam Shkrabov, David Van Everen).
    April 2, 2013 (Filed: January 07, 2011)
  32. US Patent No. 8,345,856.. "Method for Estimation Impact of Calls in Dialer for Predictive Dialing",
    (with Dmitry Spasibenko, Sam Shkrabov, David Van Everen).
    January 1, 2013 (Filed: January 07, 2011)
  33. US Patent No. 8,275,647.. "Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information".
    (with Vladimir Mezhibovsky, Brian Galvin)
    September 25, 2012 (Filed: December 27, 2007).
  34. US Patent No. 8,229,484.. "System and Methods for Integrating Short Message Service Messaging with Contact Center Applications",
    (With Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    July 24, 2012 (Filed: June 11, 2009).
  35. US Patent No. 8,135,774. "Virtual Contact Center with Dynamic Routing".
    (with Andrey Ryabchun; Petr Makagon; Herbert Ristock; Dave Snyder; Michael S. Perlmutter)
    March 13, 2012 (Filed: December 27, 2006 ).
  36. US Patent No. 8,117,538. "Method for Dynamically Converting Voice XML Scripts into other Compatible Markup Language Scripts Based on Required Modality".
    (With Petr Makagon, Andriy Ryabchun, and Mark Scott)
    February 14, 2012 (Filed: December 19, 2008).
  37. US Patent No. 8,018,921. "Using XML Expressed Primitives for Platform and System-Independent Call Modeling".
    (with Gregory Pogosyants, Dan Kikinis)
    September 13, 2011 (Filed: September 7, 2005. )
  38. US Patent No. 7,907,598. "Method for Implementing and Executing Communication Center Routing Strategies Represented in Extensible Markup Language".
    (With David Anderson, Colin Leonard, Yi Zhang, Herbert Ristock, Petr Makagon, Vitaliy Teryoshin)
    March 15, 2011 (Filed: December 22, 2005)
  39. US Patent No. 7,823,167. "Method and Apparatus for Extending Contact Center Configuration Data for Access by Third-Party Applications over a Data Network".
    (with Petr Makagon, Andrey Ryabchun)
    October 26, 2010 (Filed: October 23, 2002)
  40. US Patent No. 7,792,254."System for Distributing VXML Capabilities for Execution on Client Devices".
    (with Petr Makagon, Herbert Ristock, Andrey Ryabchun, Michael Perlmutter, Dan Kikinis)
    September 7, 2010 (Filed: December 02, 2004)
  41. US Patent No. 7,565,428 "Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center".
    (With Vladimir Deryugin, Patric Giacomini, Petr Makagon, Andrey Ryabchun)
    July 21, 2009 (Filed: October 29, 2007)
  42. US Patent No. 7,376,227 "Method and Apparatus for Integrating Agent Status on Integration Between Customer Relation Management Systems and a Multiple Channel Communications Centers".
    (with Petr Makagon, Herbert Ristock, Andrey Ryabchun)
    May 20, 2008 (Filed: November 18, 2004)
  43. US Patent No. 7,373,405 "Method and Apparatus for Extended Management of State and Interactions of a Remote Knowledge Worker from a Contact Center".
    (With Vladimir Deryugin, Patric Giacomini, Petr Makagon, Andrey Ryabchun)
    May 13, 2008 (Filed: March 1, 2005)
  44. US Patent No. 7, 222,301 "Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment".
    (with Petr Makagon, Andrey Ryabchun)
    May 22, 2007 (Filed: April 2, 2003)
  45. US Patent No. 6,985,943 "Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center".
    (With Vladimir Deryugin, Patric Giacomini, Petr Makagon, Andrey Ryabchun)
    January 10, 2006 (Filed: October 10, 2002)
  46. US Patent No. 6,985,478 "Using XML Expressed Primitives for Platform and System-Independent Call Modeling ",
    (with Gregory Pogosyants, Dan Kikinis)
    January 10, 2006 (Filed: April 6, 2001)
  47. US Patent No. 6,898,190 "Method for estimating telephony system-queue waiting time in an agent level routing environment"
    [divisional for US Patent No. 6,157,655.].
    (with Yuri Shtivelman, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Gueorguiev Stoilov)
    May 24, 2005 (Filed: December 4, 2000).
  48. US Patent No. 6,449,358. "Method for Predicting and Managing Call Load by Determining the Optimum Frequency of Outbound Call Generation During an Out-Bound Calling Campaign From a Call Center"
    (with Konstatin Kishinsky, Nikolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko),
    September 10, 2002 (Filed: April 14, 2000).
  49. US Patent No. 6,286,033. "Method and Apparatus for Distributing Computer Integrated Telephony (CTI) Scripts using Extensible Mark-up Language (XML) for Mixed Platform Distribution and Third Party Manipulation"
    (with Konstantin Kishinski, Gregory Pogosyants, Pavel Postupalski),
    September 4, 2001 (Filed: April 28, 2000).
  50. US Patent No. 6,178,239. "Telephony call-center scripting by petri net principles and techniques"
    [divisional for U.S. Patent No. 6,067,357]
    (with Konstantin Kishinsky)
    January 23, 2001 (Filed: February 17, 2000)
  51. US Patent No. 6,157,655. "Method for estimating telephony system-queue waiting time in an agent level routing environment".
    (with Yuri Shtivelman, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Gueorguiev Stoilov)
    December 5, 2000 (Filed: December 11, 1998)
    [ US PTO Certificate of Corrections, PDF ]
  52. US Patent No. 6,067,357. "Telephony Call-Center Scripting by Petri Net Principles and Techniques",
    (with Konstantin Kishinsky)
    May 23, 2000 (Filed: March 4, 1998)

Pending US patents (filed)

  1. SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
    (with Vyacheslav Sayko, Vitaliy Teryoshin)
    US Patent Application Serial No. 15/852,665
    Filed: December 22, 2017.
  2. METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
    (with Yevgeniy Petrovykh, Mark Scott)
    US Patent Application Serial No. 15/397,661
    Filed: January 3, 2017.
  3. Interactive Routing in Cloud Contact Centers. US provisional patent application serial No. 62/573,498.
    Filed: October 17, 2017.
  4. SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS ,
    (With Yevgeniy Petrovykh, Sergey B. Belov, Mark Scott )
    US Patent Application Serial No.15/283,288
    Filed: September 30, 2016.
  5. METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION, .
    (With Vladimir Mezhibovsky, Brian Galvin)
    US Patent Application Serial No.14/797,037 (Continuation of US Patent application Ser. No. 11/965,608)
    Filed: July 10, 2015.
  6. "System and Methods for Improving Interaction Routing Performance".
    (With Vyacheslav Sayko, Vitaliy Teryoshin)
    US Patent Application Serial No.14/477,792 (Continuation of No.12/340,937)
    Filed: September 4, 2014.
  7. "Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center".
    [ Continuation-in-part to a U.S. patent applications]
    (With Vladimir Deryugin, Patric Giacomini, Petr Makagon, Andrey Ryabchun)
    Patent Application No.: 20080222240. Serial No.12/119,843.
    Filed: May 13, 2008.
  8. "Skill-Based Real-time Call Routing in Telephony Systems".
    [ Continuation application]
    (With Alec Miloslavsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski, Yuri Shtivelman, Oleg Turovsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin )
    Patent Application No.: 20080049929. Serial No.11/926,385.
    Filed: October 29, 2007.
  9. "System for Routing Electronic Mails".
    [Continuation of U.S. patent applications ]
    (with Alec Miloslavsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski, Yuri Shtivelman, Oleg Turovsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin )
    Patent Application No.: 20080046531. Serial No.11/926,339.
    Filed: October 29, 2007.
  10. "Dynamic Re-routing".
    [Continuation of U.S. patent applications ]
    (with Yuri Shtivelman, Alec Miloslavsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin, Oleg Turovsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski )
    Patent Application No.: 20080043975. Serial No.11/924,963.
    Filed: October 26, 2007.
  11. "Escalatory Reactive Call Routing".
    [Continuation of U.S. patent applications ]
    (with Yuri Shtivelman, Alec Miloslavsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin, Oleg Turovsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski )
    Patent Application No.: 20080043955. Serial No.11/924,833.
    Filed: October 26, 2007.
  12. "Apparatus and Methods for Coordinating Telephone and Data Communications".
    [Continuation of U.S. patent applications ]
    (with Alec Miloslavsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski, Yuri Shtivelman, Oleg Turovsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin)
    Patent Application No.: 20080043728. Serial No.11/924,773.
    Filed: October 26, 2007.
  13. "Method and Apparatus for Integrating Agent Status on Integration Between Customer Relation Management Systems and a Multiple Channel Communications Centers".
    [Continuation of U.S. patent application Ser. No. 10/993,837]
    (with Petr Makagon, Herbert Ristock, Andrey Ryabchun)
    Patent Application No.: 20070041567. Serial No.11/551,107.
    Filed: October 19, 2006.
  14. "Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment".
    [Continuation-in-part of U.S Patent Application #20040083482]
    (with Petr Makagon, Andrey Ryabchun)
    Patent Application No. 20060095568. Serial No. 11/290,925.
    Filed: November 29, 2005
  15. "Method for estimating telephony system-queue waiting time in an agent level routing environment"
    [divisional for US Patent No. 6,898,190.].
    (with Yuri Shtivelman, Gregory Pogossians, Vladimir N. Deryugin, Dmytro G. Balkin, Luben Gueorguiev Stoilov)
    Patent Application No. 20050207559. Serial No. 11/136,319.
    Filed: May 23, 2005.
  16. "Method for Organizing Multiple Versions of XML for use in a Contact Center Environment".
    (With Oleg Bondarenko)
    Patent Application No.: 20040083479. Serial No.10/335,637.
    Filed: December 30, 2002
  17. "Method and Apparatus for Providing Real-Time Communication Center Reporting Data to Third-Party Applications over a Data Network".
    (with Petr Makagon, Andrey Ryabchun)
    Patent Application No.: 20040083281. Serial No.10/289,581.
    Filed: November 6, 2002
  18. "Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center"
    [continuation in part of US Patent No. 6,449,358.]
    (with Konstatin Kishinsky, Nikolay Korolev, Gregory Pogossiants, Yuri Shtivelman, Vadim Zyarko),
    Patent Application No. 20030043832, Serial No.10/238,312.
    Filed: on September 9, 2002.
  19. "Apparatus and methods enhancing call routing to and within call-centers",
    [ Continuation application]
    (with Yuri Shtivelman, Alec Miloslavsky, Oleg Bondarenko, Igor Nevman, Douglas Gisby, Paul Cronin, Oleg Turovsky, Konstantin Kishinsky, Gregory Pogossiants, Pavel Postupalski)
    Patent Application No. 20010040887, Serial No.10/903,022.
    Filed: July 10, 2001


NOT PUBLISHED PAPERS

None


"ES" is line of Russian mainframes compatible with IBM 360/370 developed in 70-80th.